Returns & Exchanges

Returns & Exchanges

At Aura Craft, every piece is carefully inspected before shipment to ensure quality and craftsmanship.

We accept refund or replacement requests within 30 days of delivery under the following conditions:

Eligible for Refund or Replacement

• Item arrives damaged or defective

• Item received is incorrect

• Item shows clear quality issues upon arrival

In these cases, please contact us at support@auracraft.org with your order number and clear photos of the issue.
Once verified, we will offer a replacement or a refund accordingly.

Non-Returnable Items

To maintain fairness and hygiene standards, we do not accept returns for:

• Normal wear and tear

• Change of mind after delivery

• Items worn, used, or altered

• Requests made after 30 days from delivery

As our products are offered at highly competitive pricing, physical returns are not required or accepted in most cases. Approved refunds will be processed directly after verification.

Important Notes

• Refunds are issued to the original payment method

• Shipping fees are non-refundable

• Each request is reviewed individually to prevent misuse of our policy

Aura Craft reserves the right to refuse refund requests that appear to abuse this policy.

If you have any questions, feel free to contact us — we are here to help.